Customer Service Planner

Hays Specialist Recruitment Limited

Your new companyThis organisation provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Your new roleTo manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep. Duties involve:

• Taking ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs), the customer’s preferences and Operational constraints (i.e. make a promise to the customer that you are confident we can meet)
• Managing unscheduled jobs
• Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction
• Overseeing jobs allocated to contractors
• Ensuring the scheduling process is delivering maximum productivity
• Where first time fix is not possible, manage the effective scheduling of follow-on works

What you’ll need to succeed

• A strong minded and determined candidate with a range of skills and experience within Facilities Management.
• Administration, Helpdesk, or Call Centre background of 1 – 2 years as a minimum
• Experience working within Construction, Real Estate, Property or Building Services
• Reliable, loyal and professional individual
• Strong customer service and client liaison skills
• Good use of Microsoft packages and IT skills

What you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk