Multi Trade Operative

Hemel Hempstead, Hertfordshire
Goodman Masson

We have an exciting new opportunity for a Multi Trade Operative (Voids) to join us here at Thrive Homes! This frontline role will be customer focused, providing a comprehensive repairs and maintenance service, in accordance with our policies and procedures, ensuring that the works are carried out safely, to a high standard and within budget.

Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We currently manage over 5,000 properties across the Home Counties, but our new strategic ambition and vision is to grow our existing portfolio to 10,000 homes for the local communities.

Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive’s state of the art offices.

The Opportunity

The role holder will be responsible for completing repairs in our customers’ homes. The role demands a high quality of work and customer care that will help exceed our customers’ expectations.

Job Duties:

• Responsible for completing repairs in the homes occupied by our tenants.
• Receive work orders through your PDA and be given appointment times to attend.
• Identify the right and cost effective solution to problems that you attend and complete those repairs to a good standard and with the minimum inconvenience to the customer.
• Liaise with the Planner in Thrives office to organise jobs and maximise your working time.
• Work in accordance with our policies and procedures relating to safe working in our customers’ homes and public areas
• Provide out of hours support to Thrive Homes on a rotational basis

Requirements

• City and Guilds in a relevant skill or equivalent
• Full driving licence

• You will be expected to specialise in one of the following trades: Plumbing, Carpentry, Tiling, Plastering, Brick Laying, Painting & Decorating or Ground Work / Fencing, be highly competent in a second trade frim the list, and be able to undertake at least two other trades to a standard level.
• You will be able to fault find and accurately diagnose the repairs needed; decide the most efficient and effective value for money for money solution and arrange materials where needed.
• Experience of carrying out repairs in social housing would be advantageous
• You must be competent in using an electronic personal digital assistant device to receive and record work.

Benefits

• Salary of £34,001.09 per year.
• Annual Leave – 25 days per year increasing by one day per completed holiday year to 30 days maximum
• Pension – Thrive Homes will pay double your amount subject to a maximum of 10%. The minimum amount you will need to contribute is 3%
• Life assurance – a payment of X3 your salary
• HealthShield – facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services
• We have a performance bonus up to 4.5% of salary, which is discretionary and non-contractual
• Annual Flu Jab – provided each winter to all employees
• Enhanced Flexible Reward Pot – £900 each year in April to spend on flexible benefits (after completing your 3-month probation and it will be on a pro rata basis)
• A range of engagement activities aimed at building team morale, supporting both physical and mental health and celebrating all things that make us different
• Shopping portal – access to hundreds of money saving options for online and high street shopping.
• MyGym discount – discounted rate at a local gym or gym chain. Which is paid directly from your bank account.
• Thrive Homes is a Mindful Employer, and you can access support from our Mental Health First Aiders
• A range of engagement activities aimed at building team morale, supporting both physical and mental health and celebrating all things that make us different
• Team days – twice a year

Thrive Homes are committed to Diversity & Inclusion and welcome applications from candidates with any of the 9 protected characteristics.

All roles at Thrive are subject to a basic DBS check