Resident Liaison Officer

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Resident Liaison OfficerGreenwich Monday – Friday Salary: up to 24k + company car Permanent An exciting opportunity for a RLO has arisen working on a contract based within the Greenwich area for a multi-national facilities maintenance company. Duties (not limited to):

• Point of contact for residence as well as being of assistance throughout works being carried out.
• Ensuring residents/leaseholders receive great customer service always to a high standard
• Visit residence prior to work commencing to provide advice, guidance & information
• Carry out property condition surveys etc before works start.
• Assist with post inspections after works if required as well as general aftercare such as satisfaction surveys
• Communicate individual plans or tailoring when required with sub-contractors etc allowing a smooth process for works
• Maintain and update records for residence/ jobs
• Arranging appointments/ work with residence and sub-contractors ensuring all parties are aware and up to date
• Manage complaints and follow procedure as well as responding to queries via mailbox and telephone

The ideal candidate will have:

• Previous experience in similar role
• Full UK driving licence
• An understanding of occupied homes / construction / social housing

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.